This Cancellation and Refund Policy governs the procedures for cancelling service inquiries, requesting appointment reschedules, and managing consultation deposits for services provided through www.setandstreak.com (the “Site”), operated under the brand name Setandstreak (“we”, “us”, or “our”).
By paying a consultation deposit or engaging our routine organization and workout planning services, you agree to the terms outlined below.
- Business & Corporate Information
In accordance with legal disclosure regulations, our official corporate details are set out below:
Brand Name: Setandstreak
Company Name: XXX
Registered Address: XXX
Customer Support Email: fitness@setandstreak.com
Official Website: www.setandstreak.com
- Operational Workflow & Deposit Nature
To ensure full transparency, our service engagement follows a structured procedure:
Consultation Deposit: The price paid at website checkout represents an initial consultation deposit. This secures your inquiry reservation and covers the preliminary review of your exercise schedules and routine parameters.
Requirements Discussion & Quotation: Following your deposit, our team collaborates with you to evaluate your specific routine goals and required service scope, issuing a formal, itemized price quotation.
Deposit Confirmation & Scheduling: Upon your explicit approval of the quotation, your deposit is confirmed and applied toward your total service fee, and a mutually agreed service appointment or delivery schedule is established.
Service Execution & Final Settlement: Our team conducts the scheduled on-site session or delivers the customized planning materials as specified in the agreed project scope. Any remaining account balance must be settled upon completion of service delivery.
- Consultation Deposit Cancellation Terms
Cancellation Before Quotation Approval: You may cancel your consultation reservation at any time prior to approving the formal service quotation by submitting a written notice to fitness@setandstreak.com. Upon valid cancellation prior to quotation approval, your consultation deposit is eligible for review under our standard processing guidelines.
Cancellation After Quotation Approval: Once you have explicitly approved the formal service quotation and your appointment or project timeline has been confirmed, the consultation deposit becomes non-refundable as preliminary operational and scheduling resources have been allocated.
- Rescheduling & Appointment Modifications
Rescheduling On-Site Appointments: Requests to reschedule a confirmed on-site service appointment must be submitted in writing to fitness@setandstreak.com at least 48 hours prior to the scheduled appointment time.
Late Rescheduling: Rescheduling requests submitted less than 48 hours before the scheduled appointment may be subject to an administrative rescheduling fee to cover allocated operational schedules.
Scope Modifications: Any requested modifications to the agreed service scope following quotation approval may require an updated written quotation and schedule adjustment.
- European Statutory Right of Withdrawal
If you reside within the European Union or United Kingdom, statutory consumer protection regulations grant a 14-day Right of Withdrawal for service contracts entered into at a distance.
Withdrawal Period: You have the right to withdraw from this service agreement within 14 days from the date of initial deposit payment without providing any reason, provided service execution has not been fully completed.
Immediate Service Commencement: By explicitly requesting immediate consultation scheduling or project commencement within the 14-day withdrawal period, you acknowledge and agree that if service delivery is fully performed prior to the expiration of the 14 days, your statutory right of withdrawal ceases.
Exercise of Withdrawal: To exercise your right of withdrawal, you must submit a clear written notice to fitness@setandstreak.com before the 14-day period expires.
- Service Delivery Issues & Dispute Resolution
Service Quality Commitment: We are committed to delivering high-quality routine planning and consultation services as specified in your approved quotation.
Support Contact: In the event that you experience any delay, scheduling discrepancy, or operational issue regarding your service delivery, please contact our support team immediately at fitness@setandstreak.com. We aim to review and respond to all inquiries within 24 hours on business days to reach an amicable resolution.
- Policy Amendments
We reserve the right to amend or update this Cancellation and Refund Policy at any time to reflect operational, legal, or regulatory changes. The updated version will be published on this page with a revised “Last Updated” date. Continued use of our website or services following such modifications constitutes acceptance of the updated policy.